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Privacy Policy

Effective Date: 20th November, 2025

Pacific OneHealth understands how important the privacy of personal information is to our users. This Privacy Policy will tell you what information we collect about you and about your use of Pacific OneHealth and its services. It will explain the choices you have about how your personal information is used and how we protect that information. We urge you to read this Privacy Policy carefully.

This Privacy Policy applies to websites owned and operated by Pacific OneHealth that are intended for use by consumers (non-professionals) for non-commercial personal, family or household purposes, including Pacific OneHealth.com, MedicineNet.com, RxList.com, OnHealth.com, and eMedicineHealth.com and including the mobile optimized versions of these sites and our Mobile Device Applications or “Apps” (we refer to these sites and Apps collectively as the “Pacific OneHealth Sites”).

This Privacy Policy also applies to the consumer-facing version of the Pacific OneHealth Health Manager Product. However, if you are an employee or health plan member who has enabled access to your health record at PacificOneHealth.com by registering at your employer’s or health plan’s website, the privacy policy applicable to your information at your employer’s or health plan’s website remains applicable to your personal health record at Pacific OneHealth.com. If your employer or health plan account is no longer made available to you by your employer or health plan, you will continue to have access to your health information from Pacific OneHealth.com, using the same username and password, but will be subject to this Privacy Policy.

At Pacific OneHealth, we are committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our website, mobile app, or any of our healthcare services.

1. Information We Collect

We may collect the following types of personal and health-related information:

  • Name, contact number, email address
  • Age, gender, and date of birth
  • Medical history and health conditions
  • Appointment and consultation details
  • Diagnostic records and prescriptions
  • Billing and payment information
  • IP address, browser type, and device data for website analytics
2. How We Use Your Information

We use your information to:

  • Schedule appointments and deliver healthcare services
  • Communicate about your care, test results, and follow-ups
  • Personalize your digital experience (e.g., patient portal or app)
  • Send appointment reminders, health alerts, and newsletters
  • Comply with legal and regulatory obligations
  • Improve our website, services, and overall patient experience
3. Sharing of Information

We do not sell or rent your personal data. However, we may share information with:

  • Authorized medical professionals and hospital staff
  • Diagnostic and pharmacy partners for treatment purposes
  • Third-party service providers for payment processing or technical support
  • Legal authorities when required by law or in the case of emergencies

All third-party partners are contractually bound to maintain confidentiality and comply with applicable data protection regulations.

4. Data Security

We use industry-standard measures to protect your information.

  • Encrypted data transmission (SSL)
  • Secure patient portals and databases
  • Limited access to personal data on a need-to-know basis
  • Regular audits and vulnerability testing

However, no system is completely foolproof, and we encourage users to take their own precautions when sharing sensitive information online.

5. Your Rights and Choices

As a user, you have the right to:

  • Access, correct, or delete your personal data
  • Withdraw consent for marketing communications
  • Request a copy of your stored health records
  • File a complaint if you believe your data has been mishandled

You can exercise these rights by contacting our Data Protection Officer at [insert email/contact info].

6. Cookies and Tracking Technologies

We use cookies and similar tools to enhance your experience, analyze site traffic, and serve targeted health-related content. You can manage cookie preferences through your browser settings.

7. Children’s Privacy

Our services are intended for users above the age of 18. We do not knowingly collect personal data from children without parental consent.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or technological changes. The latest version will always be available on this page, with the effective date noted at the top.